FAQ: Shipping & Refund Policy
SHIPPING AND RETURNS
Shipping is a flat rate of $8.00 or free with a purchase of $125 or more.
Pay and Pick up Outside Store Door
We are located at 1657 W. Lane Ave. in Upper Arlington, Ohio at the Shops on Lane Avenue.
We are happy to offer the option to pick up your merchandise on the sidewalk in front of our store’s doors. This will save you shipping costs! Simply text us at (513) 256-5537 and we will arrange a convenient time for you to come by.
We also will deliver to your porch if you live within an 8-mile radius of the store.
All of our orders are fulfilled through our retail location and are processed on a first-come, first-served basis. The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout or received by the store. You will be notified immediately if this situation occurs.
Should you decide to refuse any shipments from Fabtique, you will be responsible for the original shipping charges and cost of returning the package to us. This amount will be deducted from your merchandise refund.
Returns and Exchanges
We hope you love your Fabtique items, but, if for some reason you are not completely satisfied with your purchase, we gladly accept returns and exchanges under the following circumstances.
We gladly accept returns or exchanges. You must contact us within 3 days of receiving your merchandise at email@example.com or (513) 256-5537 with the reason for the return/exchange. We will then e-mail you a return shipping label, the amount for shipping the item back will be deducted from your credit amount. All packages must be postmarked within 3 days of when we e-mail you the return label.
In order to be eligible for return, items must be returned with the original sales receipt, and in their original condition: unworn, unwashed, unaltered, undamaged, and with all original tags attached. Some items ship with an additional attached tag. Merchandise returned without the original return tag attached may not qualify for a refund.
Footwear must include the original shoe box, in its original condition. (You may NOT use the original shoe boxes to ship footwear. Shoes and their original shoe boxes must be shipped within a larger box.) If any of these requirements are not met, we are not able to process your return, and the item(s) will be shipped back to you at your expense.
Upon receiving your items, should any have a defect or damage, you must email us at firstname.lastname@example.org within 3 days of receiving your order.
Items ordered with Free Shipping are still eligible for a refund, less the actual cost of shipping.
ALL SALES ON SALE MERCHANDISE ARE FINAL, AND CANNOT BE RETURNED OR EXCHANGED.
Need more help?
Please feel free to contact us with any questions.